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This course introduces basic communication skills that will be useful in any setting, and especially effective in the workplace. It includes an introduction to verbal and nonverbal cues, active listening, structuring messages, providing feedback, adapting communication in challenging situations, and more will help you navigate communications with confidence while fostering understanding, empathy, and trust.
All titles in our ready2work Personal Development range are tailored for individuals of all professional backgrounds and experience levels, offering essential skills in a wide array of everyday situations and settings. Whether you're just starting out in your professional journey or looking to take your career to the next level, this range is designed to equip you with skills and strategies to achieve your career goals.
Gain insights into common workplace communication challenges and develop strategies for overcoming them effectively. Learn the art of active listening, effective verbal and non-verbal communication, and structuring clear and concise messages to convey ideas effectively. Develop skills in managing expectations, providing feedback, and adapting communication strategies to navigate challenging workplace scenarios with confidence and professionalism.
Topics include: Introduction to Workplace Communications: Workplace Communication Challenges - Verbal and Non-verbal Cues - The Art of Listening - Managing Distractions - Active Listening - Understanding, Empathy, and Trust - Non-Verbal Communication Skills - Common Body Language Cues - Effective Verbal Communication Skills - Structuring and Organizing Thoughts - Clear and Concise Messages - Questioning Skills - Written Communication - Challenging Situations - Managing Expectations - Providing Feedback - Record-keeping - Adaptability.
