Sales and Customer Service

Elective Module 1 - SIRRINV001 Receive and handle retail stock

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Elective Module 1 - SIRRINV001 Receive and handle retail stock
This course is in the base subscription pack
Sales and Customer Service
Course Duration
Subject Matter Expert
Interaction Training
Interaction Training
ESG Course
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This course overviews the importance of operations and procedures for properly receiving and moving stock around the store to ensure an orderly environment that provides both staff and customers with safe and timely access to the stock they seek.

Target Audience

This course is for all employees, contractors and other workers in the retail industry. The concepts and skills are designed to help expand your knowledge, skills and confidence to better perform your role and achieve your retail workplace goals.

Learning Outcomes

This course is from the ready4retail range, which delivers essential personal skills, behaviours and values that will help you to realise your full potential in the retail environment. Topics covered in this course include: Receive and handle retail stock - Maintain cleanliness of stock handling and storage areas - Storage of perishable and other stock requiring specific environmental conditions - Remove and dispose of waste to minimise safety risks and environmental impacts - Promptly report unsafe work practices, incidents, and accidents - Check and validate incoming stock - Record stock delivery, and report discrepancies with orders as required - Record stock levels on store stock systems according to store policy - Unpack and handle stock according to manufacturer instructions - Ensure safe manual handling when unpacking stock - Techniques for safe lifting - Techniques for Pushing and Pulling - Store or display stock promptly in designated location - Consultation with staff is vital to help prevent incidents.- Workplace observation - Rotate, replenish, and present stock according to stock level requirements - Reflecting the four rules are considerations when displaying products - The placement of merchandise - Rotate and store stock according to the first in first out (FIFO) principle - Apply stock price and code labels when required - Place excess stock in storage or dispose of according to store policy and legislative requirements - Record stock waste or shrinkage - Cyclical counts.

Contextualised Content

ready4retail; retail; customer; service; security; stock; receiving bay; packing; stock; stock levels; dispatch; price; labels; rotation; merchandising; lifting, handling.