Sales and Customer Service

Receive and handle retail stock

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Receive and handle retail stock
This course is in the base subscription pack
Sales and Customer Service
Course Duration
Subject Matter Expert
Interaction Training
Interaction Training
ESG Course
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ready2work Retail

This course outlines the essential steps for effectively receiving and handling retail stock. It emphasises cleanliness, safe storage of perishables, waste management, validating and recording stock, manual handling techniques, and preventing incidents by adhering to approved procedures in your workplace.

Target Audience

This course is from the ready2work Retail series, which is designed for both new and experienced retail professionals. The series offers practical skills crucial for success in the retail industry, such as customer service, sales techniques, inventory management, security, point-of-sale systems, etc., designed to help improve customer experiences, boost sales, and enhance operational efficiency.

Learning Outcomes

Maintain cleanliness in the workplace, including the proper storage of perishables and other items, and the removal and disposal of waste. Master the process of checking and validating incoming stock, recording and reporting discrepancies, and maintaining accurate stock levels. Discover best practices for stock display, rotation, replenishment, and presentation, using the FIFO (First In, First Out) principle. Familiarise yourself with organisational procedures, conducting rolling stocktakes, and identifying customer preferences to enhance stock management and customer satisfaction.

Topics included: Receive and Handle Retail Stock: Maintaining Cleanliness – Storage of Perishables and other items - Removal and disposal of waste – Reporting Unsafe Work Practices, Incidents and Accidents – Check and Validate Incoming Stock – Recording and Reporting Discrepancies – Recording Stock Levels – Unpacking and Handling Stock – Manual Handling Techniques – Safe Lifting – Techniques for Pushing and Pulling – Stock Display – Preventing Incidents – Observing Completion of Tasks – Rotate, Replenish and Present Stock – FIFO Principal – Placement of Merchandise – Pricing and Labelling Stock – Storage and Disposal of Excess Stock – Organisational Procedures – Rolling Stocktakes – Identifying What Buyers Want.

Contextualised Content

ready4retail, retail, customer, service, security, stock, receiving bay, packing, stock, stock levels, dispatch, price, labels, rotation, merchandising, lifting, handling.