In this course, we look at specific techniques to be considered when opportunities for improvement are identified. Of course, you will need to custom fit these generic techniques and methods to your specific environment, people, processes, goods and services, etc.
This course is designed for all people leaders, supervisors and managers as well as those moving toward leadership and management roles. The concepts and skills are designed to help expand your knowledge, skills and confidence to lead and manage teams in the modern workplace.
This course is from the ready2manage range, which delivers essential personal skills, behaviours and values that will help you and your team to realise its full potential. Topics covered in this course include: health, safety and environment; customer focus and feedback; monitoring and quality control; capacity planning and control; monitoring and review.