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In this course, we introduce the consultative service process. This systematic approach will help you to understand how to use each phase to your advantage. Our consultative service process is a series of six recurring steps that will apply generically to most situations, although you must anticipate minor variations depending on the industry and specific services involved.
This course is designed for all employees, contractors and other workers in an organisation. The concepts and skills are designed to help expand your knowledge, skills and confidence to better perform your role and achieve your workplace goals.
This course is from the ready2work range, which delivers invaluable learning in essential skills, personal qualities and values that will help you to thrive in your workplace. Topics covered in this course include: the consultative service process; initial contact and determining need; effective customer meetings; writing proposals; negotiating and closing; follow-up; finding and qualifying prospects; determining need.
