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Having the confidence to tell people what you would like them to do is one thing. Being able to convince them why they should do it as well as they possibly can is quite another. You will have a very tough time achieving your goals if you do not understand the power of persuasion and influence. In short, this course is about getting people to want to do what you want them to do!
This course is designed for all employees, contractors and other workers in an organisation. The concepts and skills are designed to help expand your knowledge, skills and confidence to better perform your role and achieve your workplace goals.
This course is from the ready2work range, which delivers invaluable learning in essential skills, personal qualities and values that will help you to thrive in your workplace. Topics covered in this course include: influence and persuasion; the groundwork; preparing to negotiate; communication skills and rapport; match the mood; changing course; working toward agreement; obtain commitment; handling conflict; responding to criticism; collaboration.
