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Leaders are responsible for the quality of team output. To maintain a high level of quality, you need to set the required standard and refuse to accept anything that doesn't measure up. In this course, we recognise the importance of the culture, structure and philosophies that drive continuous improvement strategy.
This course is designed for all people leaders, supervisors and managers as well as those moving toward leadership and management roles. The concepts and skills are designed to help expand your knowledge, skills and confidence to lead and manage teams in the modern workplace.
This course is from the ready2manage range, which delivers essential personal skills, behaviours and values that will help you and your team to realise its full potential. Topics covered in this course include: existing culture; analysis; quality policy; productivity and principles; unique practices; performance measures; resistance; coaching and mentoring; trust; feedback and communication.
