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Aged Care Quality Standard 5: Organisation’s service environment

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Aged Care Quality Standard 5: Organisation’s service environment
This course is in the base subscription pack
Health, Disability and Aged Care
Course Duration
Subject Matter Expert
Melissa Sinfield - RN BHSc (Nursing) (Hons 1st class) PhD MACN
Kineo Courses
ESG Course
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The Australian Primary Health Care Nurses Association (APNA)
This activity has been endorsed by APNA according to approved quality standards criteria. Completion of these educational activities entitles eligible participants to claim 15 CPD minutes.

This course has been developed to give the learner an understanding of ACQS 5, the standard requirement concerning the physical environment used to deliver care and services to consumers.

Target Audience

Standard 5: Organisation's Service Environment focusses on the physical environment that organisations provide their consumers. Environments must be clean, comfortable, safe and well-maintained. It must support the consumer's quality of life, as well as their independence. These expectations do not apply to organisations that provide care in the consumer's home or facilities they may visit.

This course is aimed at leaders, managers and other staff members responsible for the delivery of care and services to consumers receiving residential aged care and home care services.

The goal of this course is to teach learners what Standard 5 means for consumers: that they must feel like they belong, and they are safe and comfortable in the organisation's service environment.

Government funded aged care providers are expected to comply with each of the Aged Care Quality Standards. The standards reflect the level of care and services the community expects from aged care providers.

Aged care consumers are, above all, individuals in every sense of the word who have the right to be treated with dignity and respect.

Learning Outcomes

This course focusses on the following learning outcomes:

  • The service environment is welcoming and easy to understand and optimises each consumer's sense of belonging, independence, interaction and function
  • The service environment is safe, clean, well maintained and comfortable, and enables consumers to move freely, and
  • Furniture, fittings and equipment are safe, clean, well maintained and suitable for the consumer.

Contextualised Content

Aged care quality standards, quality standards aged care, acqs, 8 new aged care quality standards, aged care quality standards fact sheet, aged care quality standards poster, aged care quality standards training, single quality framework, quality and safety commission, Australian aged care quality and safety commission, aged care quality standards learning program, safe and quality care and services, consumer outcomes, the rights of older Australians living in residential care, residential and home care providers