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The simplest way to foster customer loyalty is to adopt an ethos of quality customer service. From word-of-mouth to loyalty rewards programs, quality customer service drives repeat business. In this course, we discover processes to ensure superior service skills as we investigate the Quality Customer Service process.
This course is designed for all people leaders, supervisors and managers as well as those moving toward leadership and management roles. The concepts and skills are designed to help expand your knowledge, skills and confidence to lead and manage teams in the modern workplace.
This course is from the ready2manage range, which delivers essential personal skills, behaviours and values that will help you and your team to realise its full potential. Topics covered in this course include: Customers and customer needs; delivering quality service; customer strategy; handling complaints; monitor and improve results.
