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Once goals have been defined, you need a method to measure progress and reflect on achievement. Actual performance rarely aligns to planned performance, so this course focuses on the vital work of establishing accurate and timely performance measures.
This course is designed for all people leaders, supervisors and managers as well as those moving toward leadership and management roles. The concepts and skills are designed to help expand your knowledge, skills and confidence to lead and manage teams in the modern workplace.
This course is from the ready2manage range, which delivers essential personal skills, behaviours and values that will help you and your team to realise its full potential. Topics covered in this course include: performance measures; key performance indicators (KPIs); characteristics of good feedback; diagnosing performance problems; managing, coaching and mentoring; creating a learning culture; motivation.
