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This course addresses the complexities of workplace communication, highlighting strategies to manage both informal and formal channels and how to enhance communication flows effectively. Understanding and resolving barriers, improving listening skills, and mastering feedback techniques will foster better interactions with stakeholders, colleagues, managers, and staff, supporting an environment of trust, collaboration, and innovation.
Geared towards team leaders and supervisors, this course is part of the Team Relationships and Communication suite in our ready2lead range, designed to equip leaders with tools and strategies to lead and inspire their teams, fostering a collaborative and high-performance work environment.
Explore the nuances between informal and formal communication channels, understanding how to navigate and optimise each for improved communication flow within the workplace. Identify common communication barriers such as filtering, judging, and debating, and learn practical techniques to resolve these issues and improve your language and listening skills. Learn to tailor your communication strategies when dealing with various stakeholders, including colleagues, managers, supervisors, and staff.
Topics include: Navigating Workplace Communication Dynamics: Managing Communication - Informal Channels - Formal Channels - Communication Flow - Barriers and How to Resolve Them - Improving Your Communication - Feedback - Language - Listening Skills - Comparison - Mind-Reading - Filtering - Judging - Debating - Placating - Communicating with Stakeholders - Communicating with Colleagues - Communicating with Your Manager / Supervisor - Communicating with your Staff - Influence.
