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No matter who you are talking to, and what your relationship is with them, a consultative approach would expect you to deliver a combination of expertise in your field or job role, timely and personalised service, qualified and relevant support, and professional interpersonal skills. In this course, we investigate the benefits of a consultative approach and we also look at a simple but effective process for properly handling complaints.
This course is designed for all employees, contractors and other workers in an organisation. The concepts and skills are designed to help expand your knowledge, skills and confidence to better perform your role and achieve your workplace goals.
This course is from the ready2work range, which delivers invaluable learning in essential skills, personal qualities and values that will help you to thrive in your workplace. Topics covered in this course include: perceptions; solutions; handling complaints; identify and acknowledge; investigate and develop solutions; respond and follow-up.
