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Customer service representatives may interact with customers face-to-face, over the telephone, or via technology options. They will have to deal with the public, which will include the challenge of handling difficult or irate customers. In this course, we investigate the technical and social skills that are crucial to effective customer service.
This course is designed for all people leaders, supervisors and managers as well as those moving toward leadership and management roles. The concepts and skills are designed to help expand your knowledge, skills and confidence to lead and manage teams in the modern workplace.
This course is from the ready2manage range, which delivers essential personal skills, behaviours and values that will help you and your team to realise its full potential. Topics covered in this course include: trust and rapport; selecting people; interpersonal skills; overcome resistance.
